Support and Professional Services

Customer Support and Professional Services through Sansio's Solution Center

Driving Excellent Customer Support

The team at Sansio understands the importance of operating with accessible and reliable technology, and our Customer Care team is here to help users understand the full capabilities of our technology for the best user experience.

Through consistent professional support, our team will offer effective solutions to keep you connected to positive outcomes.

Solution Center

The Sansio team members within the Solution Center are trained to efficiently problem solve in a timely manner as well as provide best practices to help customers get the most out of their HealthEMS experience.

Professional Services

Sansio offers Professional Services to help customers implement and optimize our applications. Professional Services include data exports, CAD and ECG integrations, customized training and consulting, and more. For more information about Professional Service opportunities, contact the Solution Center or start a Professional Services case online.

Customer Community Portal

The Sansio team recently updated the customer community portal to a more accessible, modern platform. This update has helped the Sansio Support Center streamline customer support cases and deliver quicker results to customers. Users can easily submit a case directly through the portal and stay up to date on case progress.

In all my years of working with different ePCR providers, I have never had better tech support form anyone else.

Nicole Smith

Clinical Coordinator, Medic-1 Ambulance


Together, we can achieve more.


Customer service at [Sansio] is truly excellent... they have been kind and professional, attentive, and work to resolve our issues quickly. Fantastic!

Jennifer Ploeger

Emergency Medical Services Coordinator, Colerain Township Dept. of Fire & EMS

Contact Sansio Support

Looking for Sansio customer support resources? Contact the Support Center at (218) 625-7000 or start a new case in the Customer Community Portal.

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