HealthEMS Frequently Asked Questions - FAQ's

What is HealthEMS?

• HealthEMS is a cloud-based, all-in-one electronic patient care reporting (ePCR) and charting solution engineered for emergency responders—fire departments, EMS agencies, and paramedic teams. It supports agencies of all sizes, from small-town squads to large urban teams with hundreds of thousands of calls per year day.

What products are part of the HealthEMS offering?

• HealthEMS Manager: A web-based portal for managing, reviewing, and analyzing patient care reports
• MobileTouch: A mobile application (Windows, iPad & Android) designed for fast, point-of-care documentation
• Sansio Data Exchange (SDX): Enables data sharing/imports with hospitals, clinics, and physician offices
• Integrations & Add Ons: CAD, ECG monitors, Handtevy, LIFENET Cloud, billing

How does HealthEMS work?

• Point-of-Care Capture: Crew uses MobileTouch on compatible devices to document a wide range of clinical, operational, and logistical information gathered and recorded by EMS personnel during a patient encounter in the field
• Automated Data Flow: MobileTouch interfaces with various sources, including, but not limited to CAD, ECG monitors, Handtevy, billing systems, and other data resources
• Customization & Configurability: Agencies define “PowerFields,” build scenario-based validations, and adjust setup options and configurations to match protocols
• QA/QI: Managers can set QA scoring, flag errors in real time, and secure message crews for corrections
• Medical Necessity Scoring: Proprietary algorithm objectively and automatically scores reports to help ensure compliance with CMS billing
• Reporting & Export: Built-in reporting tools and export options automate submission to CARES registries and billing partners

Who is HealthEMS designed for?

• Emergency Medical Services (EMS) of all levels of care
• Emergency Medical Services (EMS) Agencies (BLS/ALS)
• Fire departments with or without EMS services
• Agencies needing configurable ePCR, QA/QI tools, and billing integrations

Whether it’s a single station or a high-volume urban fleet, HealthEMS is adaptable across agency sizes. We have a proven history of supporting EMS agencies both small and large, delivering the flexibility, scalability, and reliability needed to meet the unique demands of any operation.

What are the key features?

• Intuitive Interface designed around workflows and protocols
• Custom Data Fields (PowerFields): textual, numeric, multi select, yes/no, signature, etc
• Scenario-Based Validations: Prevents incomplete/incorrect entries before submission
• Medical Necessity Scoring: Supports billing and compliance with CMS standards
• Quality Assurance Tools: Real-time scoring, red-flag alerts, secure crew messaging
• Integration Support: CAD systems, ECG devices, billing vendors, CARES, Handtevy, LIFENET
  Reporting: Custom reports, export formats, dashboards for data-driven decisions.

How does it help EMS agencies?

• Improves patient care through faster documentation and customizable fields aligned to protocols
• Ensures proper revenue capture via accurate ALS documentation, Medical Necessity Scoring, and billing integrations
• Enhances quality control with QA/QI metrics, red-flag alerts, and secure communications
• Ensures compliance with NEMSIS, CMS, and state/county regulations through configurable validations

How can I learn more or get started?

• Request a free demo with a Sansio rep via the website contact form
• Explore training and consulting services, including system admin training, QA optimization, custom reporting, and integrations such as Handtevy, CAD, ECG, and billing exports
• Use the in-app video training: mobile and manager platforms include over 50 tutorial videos
• Professional Services: NEMSIS assessments, CARES refresher training, system health checks, custom form/report builds—contact Sansio via the website contact form

What integrations and partners work with Sansio HealthEMS?
HealthEMS is designed to seamlessly integrate with leading industry systems to improve workflows, patient care, and operational efficiency. Integration partners include:

• Handtevy – A pediatric emergency care system that streamlines weight-based medication dosing directly within HealthEMS MobileTouch

• Echo Data Analytics – Offers analytics and visualizations to enhance EMS data-driven decisions

• ECG Data – Stryker LIFENET Cloud, ZOLL Medical Cloud, and Philips IntelliSpace – Enables real-time ECG and data transmission from ECG devices seamlessly into MobileTouch

• Proclaim – A billing services partner helping streamline EMS claims and reimbursement processes

• And more – Including CAD vendors, all popular ECG devices, hospital systems, ePCR billing providers, and custom local or regional integrations via Sansio Data Exchange (SDX)

These partnerships ensure a connected ecosystem for documentation, communication, billing, and compliance across the full continuum of care.

Are users able to import monitor data directly into the ePCR? 

• Yes, users have the capability to import a diverse range of information, including Vitals, Treatments, and Medications.

Are users able to view ECG device data before importing or attaching to the ePCR? 

• Yes, users can access and review data to be imported through a user-friendly ECG data import interface.

What CAD data is imported into the ePCR? 

• The imported data from Computer-Aided Dispatch (CAD) differs among CAD vendors and agency configurations. The most frequently imported CAD data encompasses Dispatch Reason, Crew Information, Call Times, and the Incident and Destination Address, all in real-time format.

What Stroke scales are available for field documentation? 

• BE FAST, Cincinnati, Cincinnati + MEND, Cincinnati + VAN, LAMS + Speech, LAPSS, RACE

Does HealthEMS participate with CARES? 

• Yes, HealthEMS is a participate with CARES.

Does MobileTouch work on an iPad? 

• Yes, MobileTouch for iPad is available on the App Store. 9.7” or larger multi-touch screen and any supported version of iPadOS

Does MobileTouch work on Android devices? 

• Yes, MobileTouch for Android tablet is available directly from Sansio. 10” or larger multi-touch screen and any supported version of Android.

Do field users need internet access to create and document an ePCR? 

• No, MobileTouch provides the ability to create and document an ePCR in Offline Mode. Internet access is needed for online features and to complete (submit) an ePCR.

What happens if I lose internet connectivity while documenting? 

• MobileTouch’s innovative design enables users to continue documenting when internet connectivity is weak or not available. Users can seamlessly transition from Offline Mode to Online Mode with no user intervention.

Can my agency customize our Medications and Treatments lists used for field documentation? 

• Yes, agencies can customize the medication and treatment lists displayed in MobileTouch to meet their departmental needs.

Can my agency add our Protocols to MobileTouch for real-time access during patient care or documentation? 

• Yes, along with the ability to manage protocols, users can seamlessly import specific Treatments and Medications from the displayed protocol directly into the event log, enhancing their overall experience and efficiency.

Can we see if changes are made to an ePCR after it’s been submitted? How can we track which users access booklets for audit purposes? 

• Yes, changes made to an ePCR after submission are tracked and viewable through a detailed audit log.  The audit log includes items such as the date and time, user and the items that were changed.

Are we able to restrict what devices our users can access MobileTouch from? 

• Yes, by leveraging roles and permissions, agencies can effectively control user access, ensuring that only authorized individuals can install MobileTouch.

How often are the reference tables updated? 

• Reference tables for MobileTouch are refreshed every 24 hours and can also be updated during the release of a new version or through a fresh installation. Additionally, users have the option to manually update the reference tables, which can be found under the support tab